WEBSITE PrivacY POlicy

This privacy policy (this “Policy”) describes the practices of the Canucks Autism Network Society (“CAN”, “we”, “us”, “our”) with respect to our collection, use, storage and disclosure of the personal information we are given from time to time, including through our website:, or such other website that we may offer (collectively, the “Site”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.


This policy applies the principles of the British Columbia Personal Information Protection Act (“Applicable Privacy Laws”), which regulates the way organizations (including charitable organizations) operating in British Columbia may collect, use, keep, secure and disclose personal information. “Personal information” means information about an identifiable individual, including, for example, an individual’s name, home address, and telephone number.

We respect and uphold individual rights to privacy and the protection of personal information.  This includes all of our donors, website visitors, participants, employees, contractors and volunteers. We know how important it is to protect your personal information and we want to make the user experience safe and secure. We comply with provincial privacy legislation and adhere to ethical guidelines established by professional fundraising associations. We will only collect, use or disclose personal information in accordance with this Policy, or in accordance with laws applicable to the collection, use and disclosure of your personal information by us.


We may make amendments at any time to this Policy without prior notice. It is your responsibility to check periodically for changes, and your continued use of this Site will be deemed acceptance of those changes.

Collection of Information

We collect the following types of personal information, depending on the nature of your interaction with us:


·         Contact information – for example, your name, address, telephone number, and email address;

·         Account information – for example, unique identifiers such as user name, account number, password, and other information you provide;

·         Billing Information – for example, name, credit card number, and billing address;

·         Registration Information – for example, name, birth date, gender, photograph, and other information required to register you or family member(s) in CAN programs and events (“Programs”).

·         Volunteer/Staff/Contractor Information (“personal employee information”) – for example, name, address, telephone number, email address, Social Insurance Number, and resume.

We may collect non-personal information from you. The collection of this information does not allow us to identify specific individuals. For example, some non-personal information is automatically gathered about your computer when using our Site such as your browser type, referring/exit pages, and operating system. We may gather this type of data in order to improve the content of our Site and the Programs that we offer.

Use of Personal Information

We limit the amount of personal information that we collect and use to that which is necessary to fulfill the purposes identified below. We will not collect, sell, distribute or use personal information for any other purposes without your further consent, as required by law or as authorized by Applicable Privacy Laws.

We may use your personal information for a number of different purposes, for example to:

·         create and administer your account;

·         send periodic mailings regarding programs and services offered by CAN;

·         provide customer support;

·         process transactions;

·         detect and protect against fraud and error;

·         report to the government on funded services;

·         report financial audits as required by the Society Act of British Columbia and government funding organizations;

·         determine eligibility for services;

·         register you or family member(s) in Programs;

·         document services provided;

·         telephone you in response to a request that you made, if you have supplied a number online;

·         improve our Site and marketing efforts; and

·         for other purposes as described in this Policy.

Some uses are specific to the category of user, for example, we collect and use personal employee information for the following purposes, to:

·         establish, manage, or terminate an employment, contractor or volunteer work relationship;

·         assess qualifications;

·         assess training and development needs;

·         document performance assessments; and

·         for other purposes as required to carry on the employment, contractor or volunteer relationship.

Your Consent

We will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by Applicable Privacy Laws and applicable anti-spam legislation.  When you choose to provide us with your personal information you consent to the use of your personal information as identified in this Policy and as may be further identified at the time of collection.

(a)                Express Consent

Sometimes you will be asked to give your express consent to our collection, use or disclosure of personal information – for example, by being asked to check a box to indicate your consent to receive marketing communications.

(b)               Implied Consent

Other times, you may provide your implied consent to our collection, use or disclosure of personal information when we can reasonably conclude that you have given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for the use of your personal information would be reasonably apparent to you, or where applicable law deems or implies your consent. For example, when you send us a question through email, you provide us with implied consent to respond to you at that email address.

(c)                Withdrawing Your Consent

You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure of your information by contacting We will accommodate your request subject to legal and contractual restrictions. If you have "opted in" or subscribed to our mailing list, we will always provide you the opportunity to "opt out" or unsubscribe.

Limiting Use, Disclosure and Retention

Personal information may only be used or disclosed for the purposes for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

We do not sell or licence your personal information to any other party. We may use third party service providers (for example, web hosting providers, data management providers and/or payment processers) to manage one or more aspects of our business operations, including the processing or handling of personal information.  When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Policy.

We may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information.  If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.

Links to Other Websites

Our Site may contain links to third party sites that are not governed by this Policy. When you click on any one of those links you are contacting another website or Internet resource. We have no responsibility or liability for, or control over, those other websites or Internet resources or their collection, use and disclosure of your personal information. Therefore, we suggest that you examine the privacy statements of those sites to learn how your information may be collected, used, shared and disclosed.

For example, the specific privacy policy of the third party service provider for volunteer registration is located here:

Consent to Transfer Information Outside of Canada

Some of our third party service providers may process or store personal information in the United States, or other countries. By using our Site, you consent to the transfer, processing, and/or storage of your information in a country governed by different data protection laws than that of Canada. If you do not consent, then you must not use our services or our site. You can contact the CAN Privacy Officer to obtain more information about our use of service providers outside Canada at

Safeguarding Customer Information

The security of your personal information is a high priority for us. We take reasonable precautions to protect your personal information against unauthorized access, collection, disclosure, copying, alteration, disposal, destruction, or other misuse. Personal information is stored and protected by security safeguards that are appropriate to the sensitivity level of the information.

For example, when making a donation online, a secure connection is established and donor information is encrypted to prevent interception during the transaction. The secure connection is maintained until the transaction is completed or terminated.

Customer Access

Applicable Privacy Laws allow you the right to access and/or request the correction of errors or omissions in your personal information that is in our custody or under our control. Our Privacy Officer will assist you with the access request; their contact information is listed at the bottom of this Policy.

We will respond to requests within the time allowed by Applicable Privacy Laws and will make every effort to respond as accurately and completely as possible. In certain exceptional circumstances, we may not be able to provide access to certain personal information that we hold about an individual. If access cannot be provided, we will notify the individual making the request, in writing, of the reasons for the refusal.


Any questions or concerns regarding our compliance with this Policy may be directed to our Privacy Officer at:


Privacy Officer

Canucks Autism Network Society



If you are not satisfied with our Privacy Officer’s response to your question or concern, you may be able to make a complaint under Applicable Privacy Laws. Our Privacy Officer can provide you with the contact information to make such a complaint.


Last updated July, 2014