For any questions not answered in this FAQ, contact us directly at info@canucksautism.ca

Frequently asked questions

Q:
What does the Canucks Autism Network offer?
A:
The Canucks Autism Network (CAN) provides year-round, innovative, high quality sports, recreational, and social related programs for individuals and families living with autism, while building awareness and capacity through community networks across British Columbia.
Q:
I would like to register for an upcoming Canucks Autism Network program, how do I get started?
A:
The programs and events that CAN offers are available for participants and families who have signed up for an account through our online registration system. If you have not yet signed up with CAN, your first step will be to create an account through this online registration system. If you already have an account with CAN, you will log in and proceed to select the Programs tab to view upcoming CAN programs.
Q:
Who is qualified to register for an account with the Canucks Autism Network in order to access CAN programs?
A:
Individuals with autism*, and their families, are eligible to register for an account with CAN. This account will allow the individual, and their family, the ability to register online for upcoming CAN programs. *An individual with autism is anyone who has received an autism diagnosis from a physician or psychiatrist. Proof of this diagnosis will need to be supplied to the CAN office after an individual with autism has completed creating their online account.
Q:
How much does it cost to join the Canucks Autism Network?
A:
The annual fee is $25 per ASD individual. Each year this fee may be paid by one of the following methods: • Credit card (online) • Cheque (mailed to, or dropped off at, the CAN office) • Cash (dropped off at the CAN office) • Autism Funding (individuals may apply for their autism funding to pay for their membership fee)
Q:
Why does the registration system look different from when I logged in last?
A:
The Canucks Autism Network adjusted their online registration system in the summer of July 2014. Individuals who were registered with CAN between October 2012-July 2014 will have had their information inputted into this new system. To access this account, individuals will use their email as their login and the password that was sent to them in July 2014. If users are not able to remember/find their password information, they are able to select I forgot my password from the login page to request a new password. If users continue to have difficulty accessing their account, they may email info@canucksautism.ca for assistance.
Q:
How will I know about upcoming CAN programs?
A:
The Canucks Autism Network keeps participants informed about upcoming CAN programs in a variety of ways. Some of the most useful means to receive this type of information are as follows: Monthly Email Newsletter – This newsletter is sent out during the first week of each month to keep CAN participants informed about important registration dates and program details for the upcoming month. We encourage participants to keep an eye on their inbox so they are always up-to-date. Canucks Autism Network Wesbite, www.canucksautism.ca – The place to receive the most accurate information is the CAN website. Any changes to program details will be found here. Facebook – By liking our page on Facebook, participants are able to receive daily updates in their newsfeed about what is happening at the Canucks Autism Network, including registration reminders.
Q:
What does Pending Enrollment mean?
A:
Pending Enrollments are when participants have completed a registration for a program, but they have not yet been enrolled into the program by the Canucks Autism Network staff. For Pending Enrollments, the CAN staff will review those interested in the program after registration has closed, and follow up with all interested participants about their registration status. This follow up will be through email, and will (most often) take place the week after registration has closed. If participants are ever unsure about their registration status, they may login to their account and select Programs, where they will find a list of My Upcoming Events and Pending Event Registrations. My Upcoming Events are those programs that a participant’s enrollment has been confirmed, and Pending Event Registrations are registrations that require the CAN Staff to confirm that a place is available for the participant in the program.
Q:
Do I have to create an account for each individual in my family?
A:
No. A parent/guardian or an adult with autism (18+ years), is able to create an account. Within their account, these adults are able to add their additional family members.
Q:
How can I make a donation to the Canucks Autism Network?
A:
Approximately 80 cents of every dollar donated to the Canucks Autism Network goes directly to provide CAN programs and events that enhance the lives of children, youth and young adults living with autism. With 1 in 68 individuals affected by autism and more than 8,000 children and youth diagnosed with autism in British Columbia, the need for our programs grows daily. It’s thanks to the generosity of our donors that we are able to make a difference in the lives of individuals and families living with autism in BC. Click here for ways to give.